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Leonard L. Berry
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success Management Lessons from the Mayo Clinic (PB) Evaluare: 4 din 5 stele4/5Marketing Services: Competing Through Quality Evaluare: 3 din 5 stele3/5On Great Service: A Framework for Action Evaluare: 5 din 5 stele5/5
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Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations Evaluare: 4 din 5 stele4/5