H. James Harrington is a quality system expert with more than 60 years of experience. He has been involved in developing quality management systems worldwide, has authored more tha...vizualizați mai multeH. James Harrington is a quality system expert with more than 60 years of experience. He has been involved in developing quality management systems worldwide, has authored more than 55 books, and is the past president of the American Society for Quality.vizualizați mai puține