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Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight
dinThomas A. StewartCărți electronice
How Excellent Companies Avoid Dumb Things: Breaking the 8 Hidden Barriers that Plague Even the Best Businesses
dinNeil SmithCarte audio
Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight
dinThomas A. Stewart