- Cărți electroniceIntegrated Measurement - KPIs and Metrics for ITSMDaniel McLean
- Cărți electroniceThe ITSM Iron TriangleDaniel McLean
- Cărți electroniceCatalogs, Services and PortfoliosDaniel McLean
- Cărți electroniceRelease and DeploymentDaniel McLean
- Cărți electroniceAvailability and Capacity Management in the CloudDaniel McLean