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W. Earl Sasser Jr.
W. Earl Sasser, Jr., is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. Sasser developed the school’s first course on the management o...vizualizați mai multeW. Earl Sasser, Jr., is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. Sasser developed the school’s first course on the management of service operations in 1972.vizualizați mai puține
Cărți de W. Earl Sasser Jr.
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
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